Cancellation and refund policy
Last updated 30 October 2026
When you can cancel, how replacement works, and how refunds are paid.
Cancellation
- You can cancel free of charge any time before your order is dispatched. Message us on WhatsApp or use the details on our Contact page.
- Once an order has been dispatched it cannot be cancelled, but replacement still applies as described below.
- If we have to cancel an order, for example because a piece is unavailable, we refund the full amount.
Replacement
- Report transit damage or a defect within 7 days of delivery and we'll replace the part or the piece.
- Please film a video while you unbox, and take photos of the product and the packaging. Replacement claims need the unboxing video and these photos.
- Please keep the original packaging until the piece is fitted.
Refunds
- If a cancelled order was prepaid, or if a replacement cannot be provided, we refund the full amount paid for that item, including any installation charge you paid for it.
- Refunds are processed within 5–7 working days of approval, to the same payment method you used. Your bank may take a few more days to show it.
- For cash on delivery orders, we refund by bank transfer or UPI to the account you give us.
- We do not accept returns because of a change of mind once a piece has been delivered and installed. Please check the size and wall type before ordering, and call us if you are unsure.
Questions about this policy?
- Business
- SPACEKIN is a brand of Athashree Marketing LLP
- GSTIN
- 27ABQFA9166N1ZI
- Address
- Office No. 216, MangonestSinhgad Road, near Lokmat PressPune, Maharashtra 411068
- Phone
- +91 8390905010 · Mon–Sat, 10 am–6 pm
- Message us on WhatsApp
- support@spacekin.in
- Grievance officer
- Lenyadry Desai, Grievance Officer · support@spacekin.in. We acknowledge complaints within 48 hours and resolve them within one month.